Pojk app places your privacy above all else. When you create an account, play games, or use any of our services, you share certain information with us. This privacy policy explains in full how we use that information, who we share it with, and how long we keep it.
This policy applies to the pojk app website, mobile version, and all associated services. By reading it, you will understand exactly what data we collect, why we collect it, and what rights you have over your information.
By using pojk app's services, you are considered to have read and accepted this privacy policy.
1 What Information We Collect
Pojk app collects different types of information. Some is provided directly by you, while some is collected automatically based on how you use the platform.
| Data Type |
Example |
Mandatory? |
| Identity Information |
Full name, date of birth, national ID number |
Yes |
| Contact Information |
Email, mobile number |
Yes |
| Financial Information |
BKash/Nagad number, bank account (for verification) |
Partial |
| Device & Technical Information |
IP address, browser, operating system |
Automatic |
| Usage & Behavioral Data |
Game history, login times, and preferred games |
Automatic |
| Communication Records |
Support chat and email correspondence |
Where applicable |
Pojk app never stores your full payment card number, PIN, or bank password.
2 How We Collect Your Data
Pojk app collects your information in the following ways:
- Directly from you: Information you provide during registration, verification, payment, and support interactions.
- Automatically: When you browse pojk app, cookies, log files, and web beacons collect information.
- From Third Parties: Limited data may be received from payment gateways or identity verification services.
- From Public Sources: For screening against regulatory blacklists or fraud databases.
pojk app only collects what is necessary. No unnecessary or excessive information is requested.
3 Purpose of Data Use
Pojk app uses your information for the following purposes:
- Account Management & Verification — To verify registration, age, and identity.
- Payment Processing — To securely process deposits and withdrawals.
- Delivering Gaming Services — For game history, scores, and a personalized experience.
- Customer Support — For resolving complaints, queries, and support requests.
- Security & Fraud Prevention — To detect and prevent suspicious activity.
- Fulfilling Legal Obligations — To meet regulatory authority requirements.
- Informing you about relevant offers and bonuses — To send promotions tailored to your preferences.
- Platform Improvements — To analyze and improve the user experience.
pojk app never sells your data to advertisers or third-party marketers.
4 Data Sharing & Disclosure
Pojk app shares your personal information only for limited, specific reasons:
- Payment Processing Providers: Only the necessary information is shared to process transactions with bKash, Nagad, Rocket, or your bank.
- Identity Verification Services: With licensed services to verify age and identity during the KYC (Know Your Customer) process.
- Law Enforcement: Disclosure of information may be required under a valid court order or regulatory authority demand.
- Technology Infrastructure Services: Servers, cloud storage, and cybersecurity providers — these are contracted partners of pojk app and are not permitted to use your data for their own purposes.
- Business Transfer: In the event of a merger or acquisition, data may be transferred to the new entity, but this policy will remain in effect.
pojk app never transfers your data to ad networks, data brokers, or unauthorized third parties.
5 Cookies & Tracking Technologies
Pojk app uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
| Cookie Types |
Purpose |
Mandatory |
| Essential Cookies |
Maintaining login sessions and security |
Yes |
| Functional Cookies |
Remembering language preferences and layout settings |
Optional |
| Analytics Cookies |
Page visits and usage pattern monitoring |
Optional |
| Security Cookies |
Fraud & Bot Detection |
Yes |
You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may affect certain site functionality.
Why pojk app's Privacy Policy Is Trustworthy
SSL Encryption
All data transmitted on pojk app is secured with 256-bit SSL encryption. Your banking details will never be visible to any third party.
Third-Party Audit
Our security systems are regularly audited by independent reviewers. Any vulnerabilities found are addressed immediately.
Data Minimization
Pojk app only collects information that is necessary. No excessive or unnecessary data is requested or stored.
Sale of Data Prohibited
Your personal information is never sold to advertisers, data brokers, or marketers — that is our core commitment.
Transparency in Bengali
Many platforms write their policies in complex legal language. pojk app keeps everything simple and straightforward so you can clearly understand it.
Regular Updates
This policy is updated in line with changes in law, technology, or services. Users are notified in advance of any changes.
6 Data Storage & Protection
Pojk app stores your data on secure servers. Our security measures include:
- 256-bit SSL/TLS encryption — applied to all data transmissions.
- AES-256 encryption — for sensitive data stored in the database.
- Two-factor authentication (2FA) — required for admin access.
- Regular security scans and penetration testing.
- Automated threat detection and blocking system.
- Restricted staff access — granted only on a need-to-know basis.
Data Retention Period: Data is retained for regulatory purposes for up to 5 years while your account is active and after it is closed. It is then securely deleted.
In the event of a data breach, pojk app will notify the relevant authorities and affected users within 72 hours, in accordance with legal requirements.
7 Your Rights
You have several important rights regarding your data on pojk app. You are fully entitled to know and exercise these rights:
Right to Access Your Data
You may request to see what information we hold about you.
Right to Rectification
You may request correction of any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data where there is no legal obligation to retain it.
Right to Restrict Processing
You may request that we restrict the use of your data for specific purposes.
Right to Data Portability
You may request your data in a machine-readable format.
Right to Object
You may object to the use of your data for marketing or profiling purposes.
To exercise these rights, email us at [email protected]. We typically respond within 30 days.
8 Minors' Privacy
Pojk app is strictly for users aged 18 and above. We do not knowingly collect data from any minors.
- Age is verified at the time of registration.
- If any user is found to be under 18, their account will be terminated immediately.
- Balance refunds will be handled in accordance with legal guidelines.
- If a parent or guardian believes their child has created an account, please contact us right away.
Collecting data from minors is strictly prohibited. If any such incident comes to our attention, the data will be deleted immediately.
9 Policy Changes
Pojk app may update this privacy policy as needed. When changes are made:
- Users will be notified of any significant changes via email or platform notification prior to those changes taking effect.
- The date of any change will be shown at the top of the page as the "Last Updated" date.
- Continued use of the service after any changes constitutes acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
Check this page regularly. The latest version will always be available at: pojkapp.org/privacy-policy
10 Contact & Complaints
If you have any questions, complaints, or data-related requests regarding our Privacy Policy, please contact us:
- Email: [email protected] (responses are typically within 1–2 business days)
- Live Chat: 24/7 live support on the pojk app platform.
- Write in the subject line: "Privacy Request – [Your Username]"
After a complaint is submitted, we aim to respond within 30 days. Complex cases may take longer, but you will be kept informed.
The pojk app privacy team is always ready to help resolve your concerns. We respect the trust you place in us.
Frequently Asked Questions
No, pojk app never shares your phone number or email with advertisers or third-party marketers. These details are used solely for account verification and service-related communications.
Active usage data is deleted when an account is closed. However, certain data may be retained for up to 5 years to meet legal obligations such as financial record-keeping. After that, it is permanently deleted.
Yes. Your bKash or Nagad number is stored in encrypted form and used solely to process transactions. No third party can access this information.
Standard requests may take 7–14 business days, while complex requests may take up to 30 days. A confirmation email will be sent once your request is received.
Yes, pojk app complies with applicable data protection regulations and international best practices. Our systems are built following GDPR-aligned policies.
Your Privacy Is Our Commitment
Play on pojk app with peace of mind — your data is protected and your experience is personal. Join now.