Pojk app Terms and Conditions

1 General Terms & Conditions

By using pojk app ("Platform", "we", "us", "our"), you confirm that you have read, understood, and fully accepted these Terms and Conditions ("Terms"). These Terms apply to the pojk app website, mobile version, and all related services.

Pojk app is an online gaming platform operating under an international license. It is available in Bengali for users in Bangladesh and supports local payment methods. However, users are solely responsible for ensuring compliance with the laws and regulations of their own country.

If you disagree with any part of these Terms, please refrain from using pojk app.

2 Account Registration & Eligibility

To create an account and play on pojk app, you must meet the following eligibility requirements:

• You must be at least 18 years old — account registration by minors is strictly prohibited.
• Each person may hold only one account — creating multiple accounts is strictly prohibited.
• All information provided at registration must be completely accurate and up to date.
• Keeping your account password confidential is your responsibility — do not share it with anyone.
• Transferring, selling, or allowing another person to use your account is strictly prohibited.

Pojk app reserves the right to verify any account at any time. Accounts created with false information may be immediately suspended and any balance forfeited.

3 Deposit, Withdrawal & Payment Policy

Deposits and withdrawals on pojk app can be made via bKash, Nagad, Rocket, and bank transfer. Key payment terms are outlined below:

• Deposits will only be accepted from the account holder's own payment method — third-party deposits are not permitted.
• Withdrawal requests will only be processed to the same payment method used for the original deposit.
• Withdrawals may be held until the bonus wagering requirement is fully met.
• Pojk app may request additional verification for any unusual transactions.

4 Bonuses & Promotional Offers

Pojk app offers a range of bonuses and promotions — welcome bonuses, free spins, cashback, and reload bonuses. Each bonus is subject to its own terms, but the general rules are:

• A wagering requirement must be met before withdrawing bonus winnings — typically 20–40x the deposit plus bonus amount.
• You cannot claim another bonus while one is already active.
• A maximum win cap may apply to bonus winnings — check the specific offer's terms.
• Bonus funds cannot be withdrawn directly — they can only be used for gameplay.
• Claiming a bonus through improper means may result in account closure.

If the same bonus is claimed from multiple accounts or by members of the same household using the same device or network, pojk app reserves the right to cancel that bonus.

5 Gaming Rules & Fair Play

Every game on pojk app is powered by RNG (Random Number Generator) technology, regularly audited by independent third parties. This ensures every game outcome is completely random and fair.

• Any attempt to influence game outcomes — through bots, software, or collusion — is strictly prohibited.
• If an incorrect payment occurs due to a technical error, pojk app reserves the right to correct it.
• If your internet connection drops during a game, the game record is saved on our servers.
• The dealer's decision in live games is considered final.
• Refer to the help section of the specific game to understand its rules.

6 Responsible Gaming Policy

Pojk app believes gaming is purely for entertainment. We never encourage excessive play or spending beyond your limits. Under our responsible gaming policy:

• Deposit limits can be set at any time.
• Stay in control by setting a session timer.
• If needed, activate self-exclusion to temporarily close your account for a set period.
• If you notice signs of gaming addiction, please reach out to our support team for help.

To learn more, visit our Responsible Gaming Page See.

7 Account Closure & Suspension

Pojk app may suspend or permanently close an account at any time for any of the following reasons:

• Violating any provision of these Terms.
• Providing false identity or documentation.
• Operating multiple accounts.
• Bonus abuse or misuse of the system.
• Money laundering or any illegal financial activity.

Users may also contact support at any time to request account closure.

8 Privacy & Data Protection

Pojk app takes the protection of your personal information seriously. Details provided at registration are used solely for account management, verification, and payment processing.

• Your information is never sold or shared with third parties.
• All data is stored in compliance with international security standards (SSL/TLS).
• Providing certain information may be mandatory upon request by regulatory authorities.

To read our full data protection policy Privacy Policy Page See.

9 Dispute Resolution & Contact

For any disputes or complaints, please contact our support team first. We generally aim to resolve issues within 24 hours.

• A ticket number will be issued once your complaint has been submitted.
• Complex cases will be reviewed with the aim of resolution within 7 business days.
• Support email: [email protected] — you can usually expect a reply within 1–2 hours.
• Instant support is available 24/7 via live chat.

10 Right to Amend Terms

Pojk app reserves the right to update these Terms and Conditions, in part or in full, at any time. Users will be notified appropriately before any changes take effect.

• At least 7 days' notice will be given before any major changes take effect.
• Continuing to use the platform after any changes are made will be considered acceptance of the new terms.
• Visit this page regularly to stay informed about any updates.

If you have any questions about these Terms and Conditions, please reach out to our support team. We're always here to help.

Frequently Asked Questions